ADA Compliance

First Tennessee Park is designed to accommodate disabled ticket holders

GLOW welcomes individuals of all abilities

We are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

The following explains all accommodations provided. For any accessibility-related questions, please email us and we will do our very best to help you have an awesome experience.

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ADA PARKING AND LOADING

There will be ADA parking available and will be located at the 440 Harrison Street garage. Additional parking will be provided in a surface lot on a first-come, first-served basis at 5th & Harrison. While these parking spaces do not have access aisles, they will be available for free to persons with a State-issued disabled person license plate, placard, or decal. For guests who will be dropped off and picked up, there will be an ADA loading area just in front of the main entrance to the field.

WHEELCHAIR ACCESSIBILITY

First Tennessee Park is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the stadium, field and all activity areas. The field grass will be covered and easily maneuverable. We encourage all guests to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, please reach out to us and we will provide you with a necessary power source. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

MOBILITY EQUIPMENT

There will be no on-site rentals for wheelchairs, crutches and/or other mobility devices. Should you need to rent a mobility device, we encourage you to make a reservation with any of the below mobility providers, who will be able to deliver on-site.

All Star Medical
3520A Central Pike
Hermitage, TN 37076
615-730-9438

Williams Medical Supply
1501 Church St
Nashville, TN 37203
615-327-4931

ACCESSIBLE ENTRANCES AND PATHWAYS

The concourse and stadium seating are accessible via the main entrance in Right Field. To access the field, there are two separate accessible entry/exit points, depending on your preference upon entering:

  • Down the Christmas Crossing ramp with assistance
  • Up to the concourse level, around to the elevator behind home plate, then through the 3rd base dugout by accessible lift

Most of the activities and attractions throughout the park will be accessible. Make sure to follow the directional signs posted. There will be GLOW staff available throughout the field, including at Santa’s Workshop, Frozen Fortress Skating Rink, and Reindeer Run Tube Park to assist as needed.

RESTROOMS AND FACILITIES

All restrooms are accessible. They are the brick and mortar restrooms built in to the park.

EFFECTIVE COMMUNICATION REQUESTS

Requests for Effective Communication, such as ASL Interpretation, Closed Captioning, Braille/Large Font Print, and Guided Tours, should be directed to ada@glowholiday.com. The deadline to request Effective Communication is November 8, 2019.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, this DOES NOT include emotional support, therapy or companion animals. Pets are not allowed and will be turned away.

Only legitimate service animals that are properly trained and under the proper care of their owners will be allowed into the event and provided with the appropriate credentials.

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations.

ADDITIONAL SERVICES

ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the field. If assistance is required, please speak with a GLOW staff member.

First Aid: First Aid will be available on-site and located throughout the park. Please review a program map or confer with a staff member. Professional medical staff can help you with your medical needs at these locations.

Special Dietary Needs: GLOW will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the event food service, please contact us for further information.

COMMENTS, QUESTIONS & SUGGESTIONS

We will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the services offered at the event.

We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. In continually trying to make GLOW more accessible, we encourage you to contact us for any of your accessibility-related needs or questions.