Frequently Asked Questions

What are GLOW’s dates and times?

GLOW will operate  from 4-10pm for 36 nights between November 22 and December 31, 2019.  Click here for calendar.

Where is GLOW located?

GLOW will take place at First Tennessee Park:

19 Junior Gilliam Way
Nashville, TN 37219

Located between 3rd Avenue North and 5th Avenue North, the ballpark is a short walk from downtown and the Germantown community. Click here for Google Map link.

Which attractions are included as part of my general admission ticket?

Your GLOW ticket gets you access to Nashville’s Brightest Christmas Experience, Winterfest Market, Santa’s Workshop, Blitzen’s Band Box, Mistletoe Cafe and all food and beverage areas.

Frozen Fortress Ice Skating ($10 per session), Reindeer Run Tube Park rides ($4 for 1 ride, $10 for 4 rides, $20 for 10 rides), and premium parking can be added to your order during the checkout process.  If you’re interested in participating in any of the add-ons, we strongly recommend purchasing in advance as we anticipate each will sell out quickly.

Is parking available at GLOW?

State Parking Lot 9, located at 440 Harrison Street, is GLOW’s premium parking lot. It is the closest and most convenient lot to GLOW’s main entrance and offers the area’s only covered parking.

Based on capacity, space in our premium garage may also be available day of event for $15 per car on Standard Days and $10 per car on Value Days.  To ensure access to premium parking at GLOW, be sure to purchase parking in advance when you buy your GLOW tickets.

There are also many free parking spaces within a half-mile walk from First Tennessee Park.  Detailed parking map coming soon!

Is there an age limit for GLOW?

All ages are welcomed to come and enjoy GLOW. Children 3 and over need their own ticket, and Children 13 and under must be accompanied by an adult.

What if it rains or there’s other inclement weather?

GLOW will be held rain or shine and no refunds will be issued as a result of inclement weather while GLOW remains open.  If, however, GLOW is closed or postponed due to severe weather, ticket holders will receive a refund for the affected event day.

Are tickets refundable?

Tickets are non-refundable.  GLOW will be held rain or shine and no refunds will be issued as a result of inclement weather while the event remains open.  If, however, GLOW is closed or postponed due to severe weather, ticket holders will receive a refund for the affected event day.

Are there age, height or weight restrictions for ice skating or tubing?

For the Frozen Fortress Ice Skating Rink, skaters who are age 6 and under must be supervised at all times by a parent or guardian.  While on the ice, skaters are not allowed to carry children.  No one is permitted on ice without skates.

For the Reindeer Run Tube Park, riders must be 40″ or taller to tube with one person per tube.

What are the ice skating session times?

We’ll be offering 3 different ice skating sessions times per night at the Frozen Fortress:

Session 1: 4:30 – 6:00
Session 2: 6:30 – 8:00
Session 3: 8:30 – 10:00

Times in between sessions are set aside for cleaning the ice to ensure the best quality regardless of which session is right for you.

Is the Frozen Fortress Ice Skating real ice?

Yes! It’s the real deal. A hockey town like Smashville deserves the best.

What is not allowed in the venue?

The following items are not allowed into First Tennessee Park at any time:

  • Alcohol
  • Bags (exceeding 16″ x 16″ 8)
  • Brooms/broomsticks
  • Cans
  • Coolers
  • Drones
  • Outside Food & Drinks*
  • Glass Containers
  • Hoverboards
  • Laser Pointers
  • Lawn Chairs
  • Selfie Sticks
  • Throwing Items
  • Tripods
  • Weapons/Knives (with our without a permit)

*Snacks are permitted for ages 2 and under and for guests with specific food allergies by discretion of the Guest Services staff.

** This list is subject to change without prior notice based on the decision of the operators of the venue.

Who should I contact for ticket order questions?

Email or call 615-690-4487 for any inquiries related to your order.

What forms of payment will be accepted?

  • Tickets can be purchased here using most major credit cards.
  • During the event, you can pay by Visa, Mastercard, American Express or cash.
  • There will be ATMs on site.

Is smoking permitted at GLOW?

GLOW is a non-smoking event.

What is the best way to dress for an evening at GLOW?

  • GLOW is a predominantly outdoor experience, so please be sure you dress accordingly.
  • Guests are encouraged to dress warmly and be prepared in case of rain.
  • There are multiple covered and heated areas at GLOW, including the Winterfest Market, Mistletoe Cafe, Blitzen’s Bandbox and more.
  • Please note that our VIP areas are fully climate-controlled.  Click here to learn more about our VIP Experience.

Are we allowed to bring food or drinks into GLOW?

Outside food or beverages are not permitted inside GLOW, but we feature a host of amazing food options to ensure you find all that you need to eat, drink and be merry.

Are cameras allowed inside GLOW?

  • Absolutely! GLOW is the ultimate Instagrammable experience.  There will be many great photo opportunities, as well as a Santa on site to get the perfect holiday photo.
  • Be sure to use #GLOWnashville and tag @GLOWholiday to share photos of your experience with others.
  • DSLR cameras are allowed for the purpose of personal use.  If you would like to do a photo shoot at GLOW, contact us.

Will there be cash machines on site?

Yes. There will be several cash machines located on site.

Is the Winterfest Market outdoors?

While it will be outdoors, the market will be covered under the concourse at First Tennessee Park.

Is GLOW ADA accessible?

First Tennessee Park is designed to accommodate disabled ticket holders. GLOW is ADA compliant and will make every reasonable effort to accommodate each guest with disabilities.